FREQUENTLY ASKED QUESTIONS

Where and how are the scarves produced? 

The scarves are designed, printed and shipped from The Netherlands.
They are digitally printed on 100% silk (Silk Satin Limone 9 m/m) and feature a rolled hem.

 

What is the size and fabric of the scarves?

The size of the scarves is 90 x 90 cm (35.4 x 35.4 inch).
The fabric is Silk Satin Limone 9 m/m, 100% Silk (39 gr/m2). This type of silk has a satin-like structure, it is soft and has a fluid flow.

 

How do I care for my scarf?

Your silk scarf can always look brand new with a few simple care measures. Each scarf comes with care instructions in the package.


The scarf should be cleaned by a professional dry-cleaner; washing and soaking could damage the fabric and print. Tumble-drying is also not recommended.

It can be ironed using a moderate temperature.

 

Where do you ship?

We ship worldwide.

 

How long does shipping take?

We usually ship within 24 hours of your order on business days. During holidays or sales it might take an extra 1-2 business days for the order to be shipped.

We ship our scarves from Rotterdam, The Netherlands and use the Dutch postal service, POST NL. Estimated transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

Netherlands: 3-5 business days

Belgium, Germany, Luxembourg: 5-8 business days

European Union: 6-12 business days

United Kingdom: 5-9 business days

Rest of the world (including USA & Canada): 7-24 business days

Please consult the POST NL delivery times for more detailed timing per country.

 

Can I pick up the scarf in person?

If you are in Rotterdam, of course! Unfortunately we don't have a physical shop in the city yet, but send us an email at info@pulsebyclitan.com to arrange a pickup time.

  

I am a shop owner, how can I get some scarves in my shop?

We would love that! Get in touch at info@pulsebyclitan.com and let's make magic happen!